Hope Center for Behavior Change, Inc. is a growing Applied Behavior Analysis (ABA) therapy practice based in West Palm Beach, FL, dedicated to improving the lives of children and families through evidence-based behavioral health services. We are passionate about our clients, our staff, and building a strong, organized practice. We are looking for a driven, experienced Operations Manager to join our leadership team and help take our practice to the next level.

Job Summary

We are seeking a highly organized, experienced Operations Manager with a strong background in ABA practice operations. This role is the operational hub of our practice — you will work directly alongside the CEO to manage billing, insurance, scheduling, marketing, intake, staff coordination, and much more. The ideal candidate is self-motivated, detail-oriented, and has direct experience with CentralReach and ABA billing workflows.

Responsibilities

·       Manage full revenue cycle: billing, payment posting, ERA processing, and denied claims management

·       Submit and manage insurance authorizations for all active clients

·       Conduct monthly verification of benefits (VOB) for all clients

·       Maintain and update CAQH profiles; manage pre-credentialing and provider enrollment tasks

·       Manage TRICARE audit processes and ensure documentation compliance

·       Serve as the primary CentralReach platform administrator (scheduling, note audits, time clock, authorizations)

·       Perform daily clinical note checks for compliance and timely submission

·       Manage staff schedules and coordinate coverage for floating/support staff

·       Oversee Google Drive organization and company email management

·       Answer phones and manage all incoming communications professionally

·       Manage full intake workflows for new clients and new staff onboarding

·       Coordinate background checks and new hire documentation

·       Manage company social media accounts and post regular content

·       Support networking and community outreach to grow referral sources

·       Assist with implementation of new programs and service lines

·       Provide direct administrative and operational support to the CEO

·       Perform any additional duties as required by the CEO

Requirements

·       Minimum 2 years of hands-on CentralReach experience (REQUIRED)

·       Minimum 2 years of experience in an Operations Manager role (REQUIRED)

·       Experience in ABA billing, ERA processing, and revenue cycle management

·       Knowledge of CAQH management, insurance credentialing, and pre-credentialing

·       Familiarity with TRICARE billing and audit requirements preferred

·       Proficient in Google Workspace (Drive, Gmail, Docs, Sheets)

·       Strong organizational and multitasking skills with ability to manage competing priorities

·       Excellent written and verbal communication skills

·       Must maintain strict HIPAA confidentiality standards

·       Ability to work independently and take initiative

·       Must pass a background check

·       Valid Florida Driver's License required

·       Bachelor's degree preferred; relevant experience considered in lieu of degree

Benefits

·       Competitive salary: $68,000 – $75,000 per year base salary (based on experience) plus quarterly bonuses

·       401k and Health Insurance Stipend 

·       Collaborative, mission-driven work environment

·       Opportunity for growth within an expanding ABA practice

How to Apply

To apply, please submit your resume and a brief cover letter explaining your CentralReach experience and ABA operations background to hr@hopecenteraba.com. Applications without relevant ABA or CentralReach experience will not be considered. We look forward to hearing from you!

Hope Center for Behavior Change, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Are you looking for a fulfilling career in behavioral health? Join Hope Center for Behavior Change, a leader in autism therapy and behavioral interventions, as a Registered Behavior Technician (RBT). We offer a flexible schedule and opportunities for professional development, making this an ideal role for those passionate about making a difference in the lives of individuals with autism and other behavioral challenges.

About the Role:
As a Registered Behavior Technician, you will work under BCBA supervision, providing one-on-one therapy to clients in need of ABA therapy services. You will play a critical role in implementing behavior support plans and supporting clients in both skill acquisition and behavior reduction strategies.

Key Responsibilities:

• Deliver individualized ABA therapy sessions with clients in alignment with treatment plans.
  
• Collect, document, and analyze data on client behaviors during sessions.
  
• Collaborate with supervisors to refine and execute effective behavior support plans.
  
• Support clients in learning essential life skills and reducing challenging behaviors.
  
• Maintain ethical ABA therapy standards as outlined by the BACB and our company policies.
  
• Stay current with certifications and training, including annual RBT competency reviews, CPR certification, and in-service training.
  
• Upload updated credentials (e.g., RBT certification, liability insurance) to the Medicaid portal as required.
  

Why Work With Us?

At Hope Center for Behavior Change, we’re committed to fostering a positive environment where our team members thrive. We provide the tools and support you need for success, including access to behavioral health job opportunities, ongoing mentorship, and professional development for RBTs.

• Competitive Compensation: Earn up to $27 per hour, based on experience and qualifications.
• Full Benefits Package: Includes 401(k), preventative medical, plus opportunities for professional development.
• Supportive Environment: Experience a culture that is collaborative, inclusive, and focused on your professional growth.

Qualifications:

1. Active RBT certification recognized by the BACB.
   
2. Current CPR certification (renewable every two years).
   
3. Ability to maintain and update personal liability insurance annually.
   
4. Strong skills in data collection, documentation, and time management.
   
5. A passion for ethical ABA therapy and helping individuals achieve meaningful change.
   

Perks of Working Here:

• Competitive pay and room for growth within the field of ABA therapy.
  
• A supportive team dedicated to providing one-on-one therapy that adheres to the highest ethical standards.
  
• A flexible schedule to fit your lifestyle.

**All Employment Opportunities at Hope Center require Care Provider Background Screening from https://info.flclearinghouse.com**

Location: 33411

Are you looking for a fulfilling career in behavioral health? Join Hope Center for Behavior Change, a leader in autism therapy and behavioral interventions, as a Registered Behavior Technician (RBT). We offer a flexible schedule and opportunities for professional development, making this an ideal role for those passionate about making a difference in the lives of individuals with autism and other behavioral challenges.

About the Role:
As a Registered Behavior Technician, you will work under BCBA supervision, providing one-on-one therapy to clients in need of ABA therapy services. You will play a critical role in implementing behavior support plans and supporting clients in both skill acquisition and behavior reduction strategies.

Key Responsibilities:

• Deliver individualized ABA therapy sessions with clients in alignment with treatment plans.
  
• Collect, document, and analyze data on client behaviors during sessions.
  
• Collaborate with supervisors to refine and execute effective behavior support plans.
  
• Support clients in learning essential life skills and reducing challenging behaviors.
  
• Maintain ethical ABA therapy standards as outlined by the BACB and our company policies.
  
• Stay current with certifications and training, including annual RBT competency reviews, CPR certification, and in-service training.
  
• Upload updated credentials (e.g., RBT certification, liability insurance) to the Medicaid portal as required.
  

Why Work With Us?

At Hope Center for Behavior Change, we’re committed to fostering a positive environment where our team members thrive. We provide the tools and support you need for success, including access to behavioral health job opportunities, ongoing mentorship, and professional development for RBTs.

• Competitive Compensation: Earn up to $27 per hour, based on experience and qualifications.
• Full Benefits Package: Includes 401(k), preventative medical, dental, and vision insurance, plus opportunities for professional development.
• Supportive Environment: Experience a culture that is collaborative, inclusive, and focused on your professional growth.

Qualifications:

1. Active RBT certification recognized by the BACB.
   
2. Current CPR certification (renewable every two years).
   
3. Ability to maintain and update personal liability insurance annually.
   
4. Strong skills in data collection, documentation, and time management.
   
5. A passion for ethical ABA therapy and helping individuals achieve meaningful change.
   

Perks of Working Here:

• Competitive pay and room for growth within the field of ABA therapy.
  
• A supportive team dedicated to providing one-on-one therapy that adheres to the highest ethical standards.
  
• A flexible schedule to fit your lifestyle.

**All Employment Opportunities at Hope Center require Care Provider Background Screening from https://info.flclearinghouse.com**

Location: 33881

About Hope Center for Behavior Change, Inc:

Hope Center for Behavior Change is a local, BIPOC-owned multidisciplinary practice providing rehabilitative services to individuals between the ages of 12 months to adulthood. The practice is owned by a dually licensed Board-Certified Behavior Analyst and Licensed Clinical Social Worker with 15 years in the field and specializes in ADHD, ODD & ASD Interventions. Hope Center provides early intervention services, ABA therapy, Occupational Therapy, Speech Therapy, social skills groups.

We are looking to add compassionate members to our small but growing Speech department that are excited to work in a collaborative environment with other disciplines. We are located in West Palm Beach, Tampa, Port Charlotte & Winter Haven, FL but have growing opportunities within the company for additional work opportunities. Looking for full-time applicants but will consider part-time.

Key Responsibilities:

·       Evaluation and treatment of speech and language impairments

·       Assessment and intervention for expressive, receptive, and pragmatic language needs

·       Support for executive functioning and cognitivecommunication skills

·       Dysphagia screening and swallowingrelated care when appropriate

·       Assessment, implementation, and training for augmentative and alternative communication (AAC)

·       Collaboration with BCBAs and ABA teams to integrate communication goals into behavior plans

·       Development of functional, behavioraligned communication strategies to support daily living skills

·       Parent and caregiver training to promote carryover across environments

Qualifications:

·       Master’s degree in SpeechLanguage Pathology

·       Current state licensure in SpeechLanguage Pathology

·       Certificate of Clinical Competence (CCCSLP) from ASHA

·       Preferred experience working with neurologically based disorders

·       Strong planning, organization, writing, and timemanagement skills

·       Ability to communicate effectively with families, interdisciplinary professionals, and colleagues

·       Experience working with children or clients with special needs, including autism, and other developmental delays

Benefits:

·       Competitive salary depending on experience.

·       401k when eligible

·       Competitive salary

·       Supplemental Health Coverage

·       PTO when eligible

Are you looking for a fulfilling career in behavioral health? Join Hope Center for Behavior Change, a leader in autism therapy and behavioral interventions, as a Registered Behavior Technician (RBT). We offer a flexible schedule and opportunities for professional development, making this an ideal role for those passionate about making a difference in the lives of individuals with autism and other behavioral challenges.

About the Role:
As a Registered Behavior Technician, you will work under BCBA supervision, providing one-on-one therapy to clients in need of ABA therapy services. You will play a critical role in implementing behavior support plans and supporting clients in both skill acquisition and behavior reduction strategies.

Key Responsibilities:

• Deliver individualized ABA therapy sessions with clients in alignment with treatment plans.
  
• Collect, document, and analyze data on client behaviors during sessions.
  
• Collaborate with supervisors to refine and execute effective behavior support plans.
  
• Support clients in learning essential life skills and reducing challenging behaviors.
  
• Maintain ethical ABA therapy standards as outlined by the BACB and our company policies.
  
• Stay current with certifications and training, including annual RBT competency reviews, CPR certification, and in-service training.
  
• Upload updated credentials (e.g., RBT certification, liability insurance) to the Medicaid portal as required.
  

Why Work With Us?

At Hope Center for Behavior Change, we’re committed to fostering a positive environment where our team members thrive. We provide the tools and support you need for success, including access to behavioral health job opportunities, ongoing mentorship, and professional development for RBTs.

• Competitive Compensation: Earn up to $27 per hour, based on experience and qualifications.
• Full Benefits Package: Includes 401(k), preventative medical, plus opportunities for professional development.
• Supportive Environment: Experience a culture that is collaborative, inclusive, and focused on your professional growth.

Qualifications:

1. Active RBT certification recognized by the BACB.
   
2. Current CPR certification (renewable every two years).
   
3. Ability to maintain and update personal liability insurance annually.
   
4. Strong skills in data collection, documentation, and time management.
   
5. A passion for ethical ABA therapy and helping individuals achieve meaningful change.
   

Perks of Working Here:

• Competitive pay and room for growth within the field of ABA therapy.
  
• A supportive team dedicated to providing one-on-one therapy that adheres to the highest ethical standards.
  
• A flexible schedule to fit your lifestyle.

**All Employment Opportunities at Hope Center require Care Provider Background Screening from https://info.flclearinghouse.com**

Location: 33411

Hope Center for Behavior Change is a compassionate, growth-oriented ABA therapy practice dedicated to improving the lives of children and families. We are seeking a detail-driven, tech-savvy, and people-friendly Front Desk Assistant to support daily operations and client experience. This part-time role is ideal for someone who enjoys a blend of administrative work, light compliance tasks, and customer service in a clinical environment.

Position Details

• Job Type: Part-time with Full-Time growth opportunity
• Location: West Palm Beach, FL 33415
• Schedule: Weekdays until 6:30pm
• Compensation: Up to $18.00 Depending on Experience
• Start Date: ASAP

Key Responsibilities

• Client and Visitor Experience

  • Greet customers and clients; provide a warm, professional front-office presence.
  • Manage phone, email, and general inquiries; route and follow up as needed.
  • Maintain organized, welcoming office spaces.

• Documentation, Records, and Compliance

  • Read and review clinical notes for completeness and clarity.
  • Audit session notes and the eHR system to support documentation integrity.
  • Audit payroll timesheets and employment record systems for accuracy.
  • Assist with creation and management of company SOPs, consent forms, initial paperwork, and onboarding documents.
  • Support in-service and continuing education tracking and organization.

• Scheduling and Coordination

  • Manage and maintain Google Calendar for staff and client scheduling.
  • Assist with onboarding tasks and coordination with clinical and administrative teams.

• Data, Files, and Systems

  • Perform data entry, scanning, and organization of interventions, books, and reference materials.
  • Maintain contact management systems and update client records.
  • Build and manage Excel spreadsheets for client information and executive task tracking.
  • Support creation of a Program Library, including management, reactive, and proactive strategy libraries.

• Communications and Marketing

  • Oversee email management, forwarding, and maintenance across shared inboxes.
  • Establish and maintain social media and basic internet marketing initiatives (posting, scheduling, engagement).

Qualifications

• Required:

  • High school diploma or equivalent.
  • 1+ year of administrative, front desk, or office coordination experience.
  • Proficiency with Microsoft Office / Google Workspace (Gmail, Drive, Docs, Sheets, Calendar).
  • Strong Excel/Sheets skills (filters, lookups, basic formulas, data organization).
  • Excellent written and verbal communication; strong attention to detail.
  • Ability to handle sensitive information with discretion and maintain confidentiality (HIPAA awareness).

• Preferred:

  • Experience in a healthcare, behavioral health, or ABA therapy setting.
  • Familiarity with eHR systems and documentation workflows.
  • Experience with payroll timesheet review and employment records.
  • Social media management and basic marketing familiarity (content scheduling, engagement best practices).

Core Competencies

• Detail-oriented and organized; proactive problem-solver.
• Customer service mindset with professional, compassionate demeanor.
• Tech-savvy and quick to learn new software tools.
• Reliable, punctual, and able to manage multiple priorities.

Physical/Work Requirements

• Ability to sit/stand for extended periods.
• Ability to lift up to 20 lbs occasionally for office organization tasks.
• On-site presence required for front desk coverage.

Benefits

• Benefits commensurate with part-time role

Applications will be reviewed on a rolling basis.

Hope Center for Behavior Change is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and clients.

Are you looking for a fulfilling career in behavioral health? Join Hope Center for Behavior Change, a leader in autism therapy and behavioral interventions, as a Registered Behavior Technician (RBT). We offer a flexible schedule and opportunities for professional development, making this an ideal role for those passionate about making a difference in the lives of individuals with autism and other behavioral challenges.

About the Role:
As a Registered Behavior Technician, you will work under BCBA supervision, providing one-on-one therapy to clients in need of ABA therapy services. You will play a critical role in implementing behavior support plans and supporting clients in both skill acquisition and behavior reduction strategies.

Key Responsibilities:

• Deliver individualized ABA therapy sessions with clients in alignment with treatment plans.
  
• Collect, document, and analyze data on client behaviors during sessions.
  
• Collaborate with supervisors to refine and execute effective behavior support plans.
  
• Support clients in learning essential life skills and reducing challenging behaviors.
  
• Maintain ethical ABA therapy standards as outlined by the BACB and our company policies.
  
• Stay current with certifications and training, including annual RBT competency reviews, CPR certification, and in-service training.
  
• Upload updated credentials (e.g., RBT certification, liability insurance) to the Medicaid portal as required.
  

Why Work With Us?

At Hope Center for Behavior Change, we’re committed to fostering a positive environment where our team members thrive. We provide the tools and support you need for success, including access to behavioral health job opportunities, ongoing mentorship, and professional development for RBTs.

• Competitive Compensation: Earn up to $27 per hour, based on experience and qualifications.
• Full Benefits Package: Includes 401(k), medical, dental, and vision insurance, plus opportunities for professional development.
• Supportive Environment: Experience a culture that is collaborative, inclusive, and focused on your professional growth.

Qualifications:

1. Active RBT certification recognized by the BACB.
   
2. Current CPR certification (renewable every two years).
   
3. Ability to maintain and update personal liability insurance annually.
   
4. Strong skills in data collection, documentation, and time management.
   
5. A passion for ethical ABA therapy and helping individuals achieve meaningful change.
   

Perks of Working Here:

• Competitive pay and room for growth within the field of ABA therapy.
  
• A supportive team dedicated to providing one-on-one therapy that adheres to the highest ethical standards.
  
• A flexible schedule to fit your lifestyle.

**All Employment Opportunities at Hope Center require Care Provider Background Screening from https://info.flclearinghouse.com**